Privacy Policy

Effective date: October 16, 2026

This Privacy Policy explains how Star Hauling Logistics LLC ("Star Hauling Logistics," "we," "us" or "our") collects, uses and shares personal information when you visit starhaulinglogistics.com (the "Site"), request a freight quote, contact our dispatch team, or receive text messages (SMS) from us.

SMS consent is not shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and SMS consent will not be shared with any third parties or affiliates.

1. Information we collect

Information you give us

When you fill out our quote request form, call, text or email us, we may collect:

  • Contact details: your name, company name, email address and phone number (including mobile number).
  • Shipment details: pickup and delivery locations, pickup date, type of service, weight, dimensions, commodity and any special requirements.
  • Your SMS consent preference, including the date and time you opted in or out.
  • Anything else you choose to include in your messages to us.

Information collected automatically

When you visit the Site, our hosting provider may automatically record basic technical data such as your IP address, browser type, device type, pages visited and the date and time of your visit. We do not use this data to identify you personally.

2. How we use your information

We use personal information to:

  • Respond to quote requests and provide freight rates.
  • Schedule, dispatch and deliver your shipments.
  • Send service-related communications by phone, email or SMS, such as quote follow-ups, pickup and delivery notifications, shipment status updates, appointment reminders and dispatch messages.
  • Answer your questions and provide customer support.
  • Invoice and keep records of the services we provide.
  • Operate, secure and improve the Site.
  • Comply with legal, regulatory and safety obligations that apply to freight brokers and transportation providers.

We send text messages only to people who have given us their consent to receive them. See our SMS Terms & Conditions for details.

3. How we share your information

We do not sell or rent your personal information. We share it only as needed to provide our services:

  • Drivers and carrier partners assigned to your load, who need pickup and delivery details and contact information to complete the shipment.
  • Service providers that work on our behalf, such as website hosting, email and SMS delivery providers. They may use your information only to perform services for us.
  • Legal and safety reasons, when required by law, regulation, subpoena or court order, or to protect the rights, property or safety of our company, customers, drivers or the public.
  • Business transfers, if our business is merged, sold or reorganized, subject to this Privacy Policy.

SMS consent is not shared with third parties. Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for their marketing or promotional purposes. Sharing with the service providers that deliver our text messages is excluded only to the extent needed to send you the messages you asked for.

4. Your choices

  • Text messages: reply STOP to any message to opt out at any time, or HELP for help.
  • Email: ask us to stop sending non-essential emails at any time.
  • Access, correction and deletion: contact us to request a copy of, correct or delete your personal information. We may need to keep certain records to comply with the law or complete a shipment.

5. Data security and retention

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described in this policy or as required by law.

6. Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

7. Third-party links

The Site links to third-party sites such as Facebook and Instagram. Their privacy practices are governed by their own policies, not this one.

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

9. Contact us

Star Hauling Logistics LLC
Phone: (346) 646-3515
Email: info@starhaulinglogistics.com
Website: starhaulinglogistics.com

See also our SMS Terms & Conditions.